FAQs

Q. What is the difference between ‘cover’ weight and ‘text’ weight paper?

‘Text’ weight paper is thin and is used for inner pages of a book or magazine.

‘Cover’ weight paper is thicker, heavier and sturdier, and is generally used as the cover of a book.

Q. What’s the difference between coated and uncoated paper?

Coated Paper

Uncoated Paper

Coated papers come with a glossy and extremely smooth finish.

Uncoated papers do not have a glossy or satin-like finish. They are available in smooth and rough textures.

Known for exceptional ink holdout and quick ink dry ability. These are high quality paper with exceptional printability.

Ink is absorbed into the paper and thus takes longer to dry; however, high quality uncoated papers like Munken are designed for optimized printing.

Images come out sharper and cleaner after printing.

Images come out to be warmer, softer and less crisp.

Sharper images and text may make it slightly uncomfortable for eyes.

The subtle printing quality makes the text more legible.

Popular choice for magazines, pamphlets, advertisement supplements.

Popular choice for books, novels, catalogs, business stationery.

Q. Is opacity an important consideration when choosing a paper?

Yes, opacity is an important consideration. A sheet of paper must be adequately opaque to prevent show through from the reverse side.

Q. Why should I consider the stiffness of paper?

In general, light weight papers or less stiff papers tend to curl up or wrinkle in the printer, resulting in jams while heavier weight papers may face runnability issues. Therefore, it’s important to choose the paper with the right stiffness.

Q. How do I choose the right paper?

Your selection of paper depends on what you want to communicate. To obtain the highest legibility, natural color papers, such as high white, white and cream, are the best. Light weight papers are good for text while heavier papers are commonly used as covers.

Also, the finish and print performance of a paper play a major role. Uncoated rough papers are highly absorbent and are optimized for offset press. Coated papersare known for exceptional ink holdout. But they generally produce sharper, clearer and more defined images.

Once you know your specific requirements, you need to consult your printer for understanding the type of printing job. Communicating early with a paper expert and your printer helps save time and money.

Q. Why uncoated paper is a better choice?

Actually, the decision to use either coated or uncoated paper depends on what you want to achieve with the final product. Uncoated paper is a better choice for messages that include lots of text. Because of its natural and gloss-free feel, it’s easier on the readers’ eyes. Coated papers are best for printing photographs.

Q. Does the brightness of a paper have any bearing on print performance?

Brightness of a paper has no impact on print performance; rather it enhances the contrast between the image and paper. Brightness is an important virtue for color printing. On the other hand, low brightness is suitable for extended periods of viewing and reading.

Q. Does the roughness of a paper affect the print quality?

It’s important to understand paper properties because print results are greatly influenced by the surface properties of a paper. These affect ink lay down, absorption of ink and run-ability on the press. A rough paper is highly absorbent and has a lower print density. As surface smoothness decreases, the print density decreases. A paper with rough surface may print slightly lower quality text and images.

Q. How does moisture content affect reliability and print quality?

Moisture content plays a critical role in offset, inkjet and laser printing.

  • In offset printing, moisture content affects the interaction between the ink and paper and the press and paper.
  • In digital/laser printing, moisture content affects toner adhesion and the temperature of fuser roller. Lesser the moisture content, lesser reaction to fuser heat, better print performance.
  • In inkjet printing, higher than recommended moisture content results in ink spreading and drying delays.

This is why it’s important to purchase paper with the right moisture content and maintain its moisture content through proper handling.

Q. Is there really a paper that’s age resistant?

Yes, all acid-free papers last many hundred years. Sona Papers offers a huge selection of both coated and uncoated papers that are age resistant. These can be used for legal and other important documents.

Q. What type of paper do you recommend for commercial announcements?

Any of the papers offered by Sona Papers would be ideal for commercial announcements. We recommend you to visit our brands on our website to know more about colors and finishes. We offer classic color papers for enhanced legibility.

Q. What type of paper do you recommend for social announcements?

All Sona Papers products would be suitable for social announcements. Your selection depends on your likes and preferences. We offer coated and uncoated papers in classic colors with different smoothness, brightness and opacity levels. We suggest you to visit our brands section on our website to select the paper of your choice.

Q. What is the standard announcement size available with you?

We offer announcement papers in three different sizes (1) 23 x 35 (2) 25 x 38 and (3) 28 x 40 inches.

Q. What are ink drying qualities of your papers?

All kinds of papers offered by Sona Papers are optimized for exceptional print performance. Our premium uncoated Munken papers come with excellent print characteristics, such as quick ink dry. The fine coated papers from Hansol come with strong ink hold out, quick ink dry and optimal print capabilities.

Apart from this, you must supply paper samples to your printers and ink representatives for recommendations. All of our items are already explained on our website. We also inform our readers about the print capabilities of different papers we offer.

Q. Does the texture of paper have anything to do with legibility?

Yes, paper with rough finish absorbs ink, which results in less definition and a less glossy finish. This is easy on the eyes of the readers, making the text more legible. The text and image on smooth and glossy surface are sharper, clearer and more defined. A glossy paper reflects more light, which makes it difficult for readers to read long texts. Smooth paper is generally used for bite size or easily digestible information.

Q. Does the paper color have any impact on printing and legibility?

Yes, the surface color has a great influence on print and legibility. Dark colors reduce the legibility as it becomes difficult for readers to read longer texts. Colors also have a direct impact on contrast between the paper surface and ink. Light color surface enhances contrast, print quality and legibility.

Q. Do you offer scored, perforated and custom-cut paper?

No, as of now we do not offer scored, perforated and custom-cut paper. But we intend to do it in future.

Q. What distinguishes different papers?

Properties such as thickness, grammage, smoothness/roughness, porosity, absorbance, whiteness, brightness and opacity distinguish different papers.

Q. What is an acid-free paper?

Acid-free paper is a paper which when infused in water doesn’t produce acid. Rather it yields a neutral or basic pH (7 or higher). The acid-free paper is also lignin and sulfur-free. Sona Papers, being a responsible paper merchant, takes pride in offering acid-free papers to its customers.

Q. What is your acid-free range?

Sona Papers adopts a careful approach and makes every possible effort to reduce its environment footprint. Almost all our offerings are acid-free.

Q. When should I use extra white paper?

Extra white paper intensifies the color contrast. Blue colored text and pictures look extremely appealing on extra white surface.

Q. How can I find physical properties of a paper?

When you click on a particular paper type or product on our website, you can find all possible details, including surface, texture, brightness, whiteness, opacity, weight, printability and digital applications

Q. What is the difference between virgin and postconsumer fibers?

Virgin fiber is sourced from trees, alternative fibers and agricultural by-products whereas postconsumer fiber is recovered from household, industrial or institutional waste (products which can no longer be used for their intended purposes).

Q. Is recycled paper more usable than a virgin paper?

Sona Papers brings recycled paper from Lenzing Papier, an Austrian paper mill, which offers as good functionality as a virgin paper. High quality recycled paper from Lenzing Papier is smooth and offers great print performance.

Press/Printing

Q. How can I order a paper that is optimized for a specific printing press?

When you browse our products, you will find complete information about them and their print performance. You can choose from our products accordingly. However, our Munken papers are optimized for offset printing but work equally well on all types of press; Hansol papers offer optimal performance on laser and Lenza papers perform well on inkjet and laser.

Q. Does my paper choice affect the print quality? If yes, how?

Definitely, paper affects the print quality. Coated papers produce sharper images while the pictures on an uncoated paper are warmer.

When it comes to the color, natural white is easier on the eyes; extra white intensifies the contrast. Cream is suitable for yellow pictures and gives a warm effect.

Q. Are there any specific considerations for printing on uncoated papers?

Sona Papers brings you Munken uncoated papers which are optimized for offset printing and work well on laser, inkjet and flexo press. But because uncoated papers are more absorbent in nature than coated papers, printing images are required to be prepared in prepress differently. This is done to accommodate the absorbency of uncoated papers.

Q. Are your papers laser guaranteed?

All our papers guarantee optimal print performance. Even papers optimized for offset printing work well on inkjet, laser and flexo.

Q. What pre-print practices can help ensure best results?
  • Choose the right paper. It should be sufficiently absorbent, opaque, smooth and thick. If you’re using a coated paper, it must be able to withstand the heat and pressure.
  • Consult your printer. They already have the experience and understanding of what combinations work best.
  • Make a clean scoring and cut. If trimming or folding is necessary, ensure clean edges.
  • Choose the right ink. Dry ink works better on rough and uncoated paper.
Q. Can I run offset papers on digital press?

Yes, you can run offset papers on digital press. All Munken papers are optimized for offset printing, but they perform great even on laser, inkjet and flexo press. However, it’s recommended to print samples and try out their inks for better understanding. Also, Sona Papers doesn’t represent any particular brand of ink.

Q. How do I choose compatible paper for press?

There are many ways to determine compatible paper for press:

  • Your printer is your first resource. They have seen it all and can recommend the most compatible paper for press.
  • The product description on Sona Papers website offers you complete information about the appropriateness of a paper for a particular print type.
  • The third source is our paper expert. Send us an inquiry by filling out an online form. One of our paper experts will get back to you within one business day.
Q. Which of your brands should I use for best offset printing results?

Munken papers are optimized for offset printing. All six variants with smooth and rough texture are highly recommended for offset printing. These are uncoated premium papers for excellent print performance.

Q. Is it difficult to print on coated paper?

Not at all. In fact, coated papers are known for their exceptional ink holdout, color reproduction and print performance.

Q. How can I get better results on press?

The key to great results is the communication between design, production and printing teams. Once the message is formulated, the conversations between printing, designing and production teams help decide 1) how a message to be conveyed; 2) how should it look; and 3) what type of paper will deliver the desired results.

Also, to ensure print quality:

  • Paper must be free from dust before it goes to the press.
  • Use food quality paper. Paper is subjected to electrostatic charges during print and image transfer process. A paper with ordinary technical virtues may result in curling and poor image quality.
  • Suitable smoothness level is required. Excessive roughness of a paper surface can result in dry ink fusing failure. Moreover, an incorrect ink results in smearing or smudging.

Environment/Sustainability

Q. Why should I buy premium paper when general paper is available at a lesser price?

At Sona Papers, we sell premium quality papers that are environmentally friendly. Most of our offerings are FSC and PEFC certified, indicating that they have been manufactured with minimum environment footprint. Though slightly expensive, these help you meet government mandates as well as reduce your environment footprint. Moreover, these are safe for children also. Plus they are long lasting.

Q. What is a carbon neutral paper?

To manufacture a carbon neutral paper, a mill must have its carbon emissions calculated or reduced wherever possible or offset through the purchase of verified, real and additional offset credits.

Q. Are all Sona Papers offerings FSC certified?

Yes, Sona Papers adopts an environmentally friendly approach and offers FSC certified papers only.

Q. How do your products help our company meet government mandates?

As per government regulations, all businesses must promote responsible use of paper by reducing paper wastage, endorsing the use of environment friendly paper and careful disposal of waste. Sona Papers sources and sells papers that are FSC certified and are manufactured with minimal impact on environment. We also offer eco-friendly and 100% recycled papers to help you meet government mandates.

Q. Why is it good to use recycled papers?

Recycled papers are manufactured from post consumer waste. This means that recycling takes off the pressure of landfill space and also saves forest resources. Also, it takes less energy and water to manufacture recycled paper.

Ordering

Q. What are the benefits of creating an account on Sona Papers website?

When you create an account with us, you will:

  • Have easy access to the latest information about our products
  • Be informed of the latest addition
  • Be able to make online payment for the order placed
  • Be informed of our promotional offers
  • Be able to manage and save billing and shipping addresses and place repeat orders quickly
Q. What are the typical sizes of papers available with Sona Papers?

Sona Papers offers premium papers in classic colors mainly in three sizes – 23 x 35, 25 x 38 and 28 x 40 inches.

Q. How can I see samples of Sona Papers products?

You can request the samples of Sona Papers products – existing or new additions. Simply send us the filled inquiry form. We’ll get back to you within one business day.

Q. Are samples chargeable?

Yes, the samples are chargeable.

Q. Where can I purchase your paper?

You can browse our ‘brands’ section to see our entire collection. Fill out an inquiry form and send it to us. One of our paper experts will get in touch with you within one business day to take your order.

Q. I can’t find the paper I want. What can I do?

Send us an inquiry or call us, in case you can’t find the paper you want in our collections. The online inquiry form is available at the end of each page. Once you send us your query, one of our paper experts gets in touch with you within one business day and resolve your query. Even if you are looking for an alternative, we’ll be glad to help you.

Q. How can I change my billing or shipping address?

Simply log in to your account on our website. Visit ‘account settings’ and update your billing and shipping address.

Q. Which warehouse do you ship from?

We operate from Edison, New Jersey. We stock premium papers from internationally recognized paper mills at our warehouse in Edison. We ship all the orders from here.

Q. Can I order from Sona Papers on credit?

No. Purchasing on credit from Sona Papers is not an option as of now. All orders must be paid for in advance.

Q. How do I change or cancel my order?

Generally, orders are packed and released for shipment within 24 hours of order placement. Changing or cancellation can be done if you notify us before packaging of the order. However, if the order has already been shipped, it will not be possible for us to change or cancel the order.

Q. What shipping methods do you use?

Most orders are shipped via UPS.

Q. How do I track my order?

You will be provided with the consignment number after your order is shipped via UPS. You can check the status of your package online.

Q. Who is responsible to pay for return shipping?

Customers are responsible for return shipping charges. Returns are valid for maximum of 10 calendar days.

Q. How do I replace the items damaged in transit?

Please get in touch with our inside sales associate for help with the items damaged in transit.

Handling and Storage

Q. How do I get the best fold?

It’s very important to have a proper crease or score for a paper to fold well. It’s highly recommended to use a rounded rule to obtain best results.

Q. What are the best paper storage practices?
  • Stack the reams of paper carefully on top of one another.
  • The storage must be wide enough to comfortably accommodate the sheets or reels, in order to avoid curling or crushing of edges.
  • Do not open the seal of the reams until you want to load them into the printer.
  • Maintain optimum temperature in the room where paper is stored. It is 20 to 25 degree Celsius.
  • Humidity control is important. Areas with a relative humidity of 35% to 55% are considered good for proper storage.
  • Do not place paper directly onto the floor. It increases the possibility of moisture absorption.